Employability Skills
COMMUNICATION SKILLs (UNIT-1)
In this Unit we are learn about communication skills and method of communication developed employability skill according to curriculum.
Introduction:-
Definition of communication
"Communication
means being able to tell other people what to say.Expressing our feeling
passing on information other people’s opinions, are all part of communication."
- Importance of communication
Your ability to communicate clearly and share thoughts, feelings and ideas will help you in all your relationships.
Methods of
communication.
Verbal -communication
orally.
Non-verbal-communicating via
Body-language,gestures,or ton and pitch.
Visual-communicating via pictures,logo,posters,maps,or chart etc.
Written form-communicating
via
handwritten or printed information.
Elements of communication process
1.Sender- The
person who intends to convey the message with the intention of passing
information and ideas to others is known as sender or communicator.
2. Ideas-
This is the subject matter of the communication. This may be an opinion,
attitude, feelings, views, orders, or suggestions.
3. Encoding-
the subject matter of communication is theoretical and intangible, its
further passing requires use of certain symbols such as words, actions or
pictures etc. Conversion of subject matter into these symbols is the process of
encoding
4. Communication
channel- This information is transmitted to the
receiver through certain channels which may be either formal or informal.
5. Receiver-
Receiver is the person who receives the message or for whom the message is
meant for.
6. Decoding-
The person who receives the message or symbol from the communicator tries to
convert the same in such a way so that he may extract its meaning to his
complete understanding.
7. Feedback-
Feedback is the process of ensuring that the receiver has received the message
and understood in the same sense as sender meant it.
Effective
communication
Effective communication can
happen if we follow the basic principles of professional communication skills.
These can be abbreviated as 7 Cs,
i.e.,
- Clear: The message should be clear and easily understandable to the recipient.
- Correct: The message should be correct, i.e. a correct language should be used.
- Complete: The message should be complete, i.e. it must include all the relevant information as required by the intended audience.
- Concrete: The communication should be concrete, which means the message should be clear and particularly such that no room for misinterpretation is left.
- Concise: The message should be precise and to the point. The sender should avoid the lengthy sentences and try to convey the subject matter in the least possible words.
- Consideration: The sender must take into consideration the receiver’s opinions, knowledge, mindset, background, etc.
- Courteous: It implies that the sender must take into consideration both the feelings and viewpoints of the receiver such that the message is positive and focused at the audience.
Verbal
communication
Verbal
communication is the sharing of information by using words.Face-to-face conversation:
When you can see the listener.
For example, group discussion,
talking to family member at home, conversation with public through speeches,
etc
Non Verbal Communication
Non-verbal communication is the message we send to
others without using any words.Messages to others, through expressions,gestures and body postures.Examples
• Raising a
hand to greet
• Smiling to
show happiness
• Making a sad face when you are upset.
Visual communication
It
involves sending and understanding messages only through images or pictures.
Written
Communication :-
Written Communication: Communication which involves
written or typed words.Writing letters, notes, email, etc.SMS Using email to share news, thoughts, documents
and files (including photos, videos, music, etc.).
Communication Barriers
There are many reasons why interpersonal communications may fail. In many communications, the message may not be received exactly the way sender intended and hence it is important that the communicator seeks feedback to check that their message is clearly understood.
Language Barriers Clearly, language and linguistic ability may act as a barrier to communication. However, even when communicating in the same language, the terminology used in a message may act as a barrier if it is not fully understood by the receiver(s)
Psychological Barriers The psychological state of the receiver will influence how the message is received.
Physical Barriers An example of a physical barrier to communication is geographic distance between the sender and receiver(s). Communication is generally easier over shorter distances as more communication channels are available and less technology is required.
Attitudinal Barriers Attitudinal barriers are behaviors or perceptions that prevent people from communicating effectively.
you can find the notes click this link and downloadPart-A (Employability skills)
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